Support
How can we help?
Questions, problems or feedback about Snibbo? We read every message and usually reply within 1–2 business days.
Contact us
Email us and include your device model, iOS version and a short description of the issue.
info@snibbo.orgCommon questions
My portrait failed or looks wrong+
Try a clear, well-lit photo where your pet's face is fully visible and not blocked. If a generation fails, no credit is used — just try again or pick another style.
How do free portraits and credits work?+
Your first three portraits are free in standard resolution. Gallery-grade 4K downloads use credits from a credit pack. Credits never expire.
I bought credits but they didn't appear+
Open the app, pull to refresh the credit balance, and make sure you're signed in with the same Apple ID used for the purchase. If it still doesn't show, email us with your receipt and we'll fix it.
How do I request a refund?+
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com using the Apple ID that made the purchase.
How do I delete my account and data?+
In the app, go to Settings → Account → Delete Account. This permanently removes your portraits and account data. You can also email us and we'll delete it for you.
Which pets are supported?+
Dogs, cats, rabbits, birds, horses, reptiles — if you love them, Snibbo can paint them.
For privacy and data requests, see our Privacy Policy or email info@snibbo.org.